Refund policy

Return & Refund Policy

Last Updated: July 2026

At ScrunchieMuse, we are committed to ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Eligibility for Returns

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.
  • Items should be returned in their original condition.
  • Products must not be intentionally damaged, altered, or excessively worn.
  • Proof of purchase may be required.

Free Return Shipping

We provide free return shipping worldwide for all eligible returns.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Refund Timeline

  • Return inspection: 1–3 business days
  • Refund approval: 1–2 business days
  • Financial institution processing: 3–10 business days

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us immediately with photographs of the item and packaging.

Non-Eligible Returns

Returns may be denied if:

  • The product shows signs of misuse.
  • The item has been intentionally damaged.
  • The return request is submitted after 30 days from delivery.

Contact

Email: support@scrunchiemuse.shop